Terms &
Conditions
In using cavernnewyork.com you are agreeing to the terms and conditions that are displayed on this page. Please review these terms and conditions as upon entering cavernewyork.com constitutes your agreement to follow and abide by these terms. If you choose to deny these terms and conditions please do not use cavernewyork.com.
Cavern New York reserves the rights to update and change the terms and conditions at any time. By visiting cavernnewyork.com you accept the terms and conditions as specified this page after any modifications to these terms. Please continue to review the terms and conditions after each visit to the site.
All content of this site cavernnewyork.com is the sole property of Cavern New York, LLC. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Cavern New York, LLC.
You agree to indemnify, defend and hold Cavern New York harmless from and against all losses, claims, damages, expenses and costs, including attorneys’ fees resulting from any violation of these terms and conditions related to your account by you or any other person accessing the site using your account.
If you would like to remove your information from our database, change your information, or opt out of receiving communication, you may contact us by email at hello@cavernnewyork.com.
Help & Contact
If you are having issues with your order and have specific questions about our products, please don’t hesitate to get in touch.
We can be reached via email at hello@cavernnewyork.com.
For Press Inquiries please shoot us an email.
Shipping
Please allow 3-5 business days for order processing after an order has been placed. Perfumes are blended to order, and some candles are poured to order. We will notify any customer whose order may require additional time.
You will receive a shipping notification with tracking information once your order has been processed. Please allow up to 24 hours for the tracking information to become active.
Free Shipping on all orders over $40 (UPS Ground) with code FREE40
Standard Shipping — $5 flat rate UPS Ground
Expedited Shipping — $20 flat rate UPS 2-Day Shipping
International Shipping — Please contact us for available shipping options to your country
Occasionally items may be oversold. If an item is sold out, you will be notified via email. You can choose to wait on the back-ordered item or the item can be voided and the purchase amount refunded.
Any customers who would like an expedited shipping option, please contact us at hello@cavernnewyork.com before placing an order.
Returns &
Exchanges
Due to the handmade and small-batch nature of the products we sell, returns & exchanges will no longer be accepted. If you have any questions about our products and fragrances, please reach out to us at hello@cavernnewyork.com prior to ordering.
Privacy Policy
Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly. In the case that you do submit personally-identifiable information to us, it may be stored by Cavern New York and may be used by Cavern New York to contact you. Your personally-identifiable information WILL NOT be sold, rented or disclosed to a third party for use in marketing or solicitation. Cavern New York will confidentially maintain your personal information and will use it only to enhance or support your relationship with us.